We Couldn't Be Prouder! Another Great Customer Testimonial - Please Read

2/5/2015 (Permalink)

Capital One Bank

170 Tulip Avenue

Floral Park NY 11001

February 4, 2015 

Having been in the Property Management business for the past 15 years, I have seen my fair share of issues; from fires, to floods, to mold, etc.  Each situation is unique and requires a different approach to remediation.  Working for a financial institution, I can tell you that the need for a speedy resolution is as important as the need for a thorough one.  After a disaster, not only do we need to re-open as quickly as possible to serve our clients, we are responsible for providing a safe, healthy environment for all associates, and that is where SERVPRO comes in.

I have had the pleasure of working with Debbie Rashti and Dan Wallace on several occasions.  The first was when one of our bank branches experienced several severe leaks as the result of negligence from a neighboring business.  After performing an indoor air quality test, it was determined that a highly dangerous form of mold was growing in our ceiling and inside the walls.  On a Thursday morning, we reached out to SERVPRO for assistance. Within 24 hours, Debbie and Dan had a team mobilized and ready to work around the clock for the next 72 hours in order to rid our branch of this toxic substance and make it ready to safely re open to customers on a Monday morning, with a favorable air quality test.  The task was performed seamlessly and with such organization, that one would never be able to tell on that Monday morning, that just a day before, the space had been filled with a massive team, opening ceilings and walls to perform such a detailed remediation.

Another instance that will forever stand out in my mind is the days that followed the devastation of Hurricane Sandy in October of 2012.  Capital One had more than 10 branches that suffered significant damage as a result of the storm, making them unable to open for business.  In addition to mere loss of electricity, some of our locations suffered from significant flooding and one in particular, from fuel oil contamination, when an oil tank broke apart in the basement as a result of massive flooding. 

The day after the storm, Dan Wallace began touring with Capital One Property and Project Managers, myself included, in order to survey these badly damaged locations and determine what was needed to re-open.  Once each survey was completed, Dan wasted no time putting a team together to begin remediation.  Dan took total control of, what at first seemed like an impossible task, and set a clear, organized plan in motion.  With SERVPRO’s expertise, organization and professionalism, Capital One was able to open many of its damaged sites, within days and weeks, rather than months, as was the case with many neighboring businesses.

I can’t possibly give the team at SERVPRO the proper amount of praise they deserve.  They have been, and will continue to be an asset to Capital One Bank and many other organizations time and time again.  SERVPRO is amazing.

Facility Manager

Jones Lang LaSalle for Capital One Bank